Returns & Exchanges

We want you to be 100% satisfied with your purchase. If you are not happy with your order, we accept returns within 14 calendar days of receipt for most items in new, unused condition.

How to Return an Item

Step 1: Contact Us for Return Authorization

Get in touch with our customer service team by opening a support ticket in your account or emailing [email protected]. Please include the following details:
✅ Order Number
✅ Item(s) You Wish to Return
✅ Reason for Return

Step 2: Receive Return Instructions

Once we review your request, we will confirm whether your return is eligible and provide additional return instructions if necessary.

Step 3: Ship the Item
  • Securely pack the item(s) in their original condition with all tags attached and original packaging(poly bag / outer bag).
  • Use a trackable shipping method and retain proof of shipment
Step 4: Processing & Refund
  • Refunds will be processed within 5 business days after we receive the returned package.
  • Depending on your bank or payment provider, the refund may take an additional 3-10 business days to appear in your original payment method.
  • If you have not received your refund within the expected timeframe, please contact us at [email protected].

Returns without prior approval will not be processed. Please contact us before sending any returns.

Return Conditions

  • Items must be in unused, original condition with all tags and original packaging (poly bag / outer bag).
  • Security tags (if applicable) must not be removed; returns without them will not be accepted.
  • Items that are worn, damaged, washed, or altered will not be accepted.
  • Pre-Inspection Process: We reserve the right to inspect the items before issuing a Return Label/Address. All returns must undergo an online pre-inspection. Customers are required to submit clear photos of the item (including front, back, tags, packaging, and interior lining/neckline) through our Online Return Form before a Return Merchandise Authorization (RMA) and warehouse address are issued.
  • Unauthorized returns (items sent back without contacting us first) will not be processed.
  • C.O.D. (Cash on Delivery) return packages will not be accepted.

Refund Method

Refunds will be issued to the original payment method used at checkout, including credit card, PayPal, or other payment gateways. Original shipping fees and payment processing fees charged by the payment gateway are non-refundable. Customers are responsible for return shipping costs. We do not provide prepaid return labels.

Please note that all original shipping charges (e.g., the $10.00 flat rate) are non-refundable. The final refund amount will be limited to the purchase price of the merchandise as stated on the original invoice, minus the $5.00 restocking fee and the non-refundable shipping fee.

Restocking Fee Policy

Restocking Fee: All returned items are subject to a $5.00 Restocking & Handling Fee per item. This fee will be deducted from your final refund amount. If an item is returned in a non-original condition (e.g., worn, washed, missing tags), we reserve the right to deny the refund or apply a partial refund based on the item’s condition.

Non-Returnable Items:

  • Swimwear, lingerie, bodysuits, and intimate apparel (due to hygiene reasons)
  • Final sale items (marked as “Final Sale” on the product page)
  • Customized or personalized items

📧 For any further questions, please email us at: [email protected]